INTERNATIONAL DISTINGUISHED RESEARCHER AWARD for excellence in Computer Science, FinTech, Cloud and AI.
With a career spanning 13 years in technology, I have had the privilege of contributing to transformative advancements across various sectors. My journey began with Tata Consultancy Services , where my skills led the company to send me to the U.S. This opportunity opened doors to several impactful roles, including a contracting position with Kroger, a leading retail company, and eventually, a significant role at Fiserv, a global technology provider for financial solutions. Currently, as a Software Development Engineering Advisor at Fiserv, I have led several high-impact initiatives, particularly focusing on SoftPOS solutions, cloud migration tools, cloud operations monitoring tools, and AI-driven customer experience improvements. One of my most rewarding achievements has been leading the design and development of SoftPOS (Software Point-of-Sale) solutions for iPhone and Android platforms in multiple regions, including the United States, Asia Pacific, and LATAM. I spearheaded the launch of “Tap to Pay” via the CloverGo app, for small and medium-sized businesses and Fiserv SDK for enterprise merchants to accept contactless payments. This increased transaction volumes and enhancing the way businesses interact with customers. Alongside my work in SoftPOS, I have been involved in designing cloud migration tools and cloud operations monitoring tools that optimize cloud-based infrastructures. These tools have helped streamline migration processes and improve monitoring and management of cloud environments for the projects within Fiserv. I also got the opportunity to work on Fiserv’s AI-powered chatbot initiative, both for client-facing interactions and for internal AI tools designed to support associates in assisting new customers. By leveraging natural language processing (NLP) and machine learning algorithms, I helped develop intelligent chatbots that engage with customers, understand their inquiries, and offer real-time, accurate responses. These contributions have been recognized with multiple internal accolades at Fiserv with Living Proof award. These recognitions reflect my dedication to driving real-world business impact through innovative technologies. Beyond my professional work, I have made valuable contributions to research, particularly in the areas of cloud computing and AI-powered fraud detection. Among my published papers, “Leveraging AI for Predictive Analytics in Customer Loyalty Programs” and “Multi-Cloud Strategies for Enhanced Resilience and Flexibility” stand out as key contributions. These papers have enriched the academic body of knowledge and provided practical insights and applications in respective fields. As an active thought leader, I regularly served on editorial boards for international journals, bridging the gap between academia and industry. I remain passionate about advancing AI technologies and continuing to innovate in ways that make a tangible difference. In summary, my work in SoftPOS, cloud migration tools, cloud operations monitoring, AI-driven customer experience, customer loyalty, and fraud detection has made a lasting impact on both academia and industry.